Accessibility Statement

Making APN Connect Easier to Use for Everyone

APN Connect is owned and operated by APN Home Limited.

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We want this website to be accessible and usable by as many people as reasonably possible, including people with disabilities and people using assistive technologies.

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We are working towards the Web Content Accessibility Guidelines WCAG 2.2 Level AA as a useful benchmark for improving the accessibility of the website. WCAG 2.2 AA is also the accessibility standard used in current UK government guidance for public sector websites.

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APN Connect is a private commercial website and is not subject to the same specific accessibility statement regulations that apply to public sector websites. However, service providers in the UK still have obligations relating to reasonable adjustments under the Equality Act 2010.

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Our Approach to Accessibility

We aim to make APN Connect straightforward to read, understand and navigate.

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When developing and updating the website, we consider areas including:

• Clear page structure

• Descriptive headings

• Readable text

• Colour contrast

• Keyboard navigation

• Meaningful links

• Image descriptions

• Forms and form labels

• Mobile and tablet use

• Page zoom and text enlargement

• Simple and understandable language

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We will continue reviewing these areas as the website grows.

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Using APN Connect

We aim to make it possible for visitors to:

• Navigate the website using a keyboard where reasonably possible

• Zoom into pages without losing important content

• Read content using common screen reading technology

• Understand links without relying entirely on surrounding text

• Use forms with clearly identified fields

• Browse the website on desktop, tablet and mobile devices

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Different browsers, devices and assistive technologies may behave differently, so we welcome feedback where something is difficult to use.

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Images

APN Connect uses photographs, illustrations and other images throughout the website.

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Where an image provides meaningful information, we aim to provide appropriate alternative text.

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Decorative images may not require alternative text where they do not add information needed to understand the page.

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Videos and Other Media

If APN Connect publishes video or audio content, we will aim to consider accessibility features such as captions, transcripts or accompanying written information where appropriate.

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Forms

Forms are an important part of APN Connect.

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We aim to make form fields clearly labelled and understandable and to keep the information requested relevant to the enquiry.

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If you experience difficulty using one of our forms, please contact us and we will try to provide another suitable way for you to communicate with us.

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Text Size and Zoom

Modern browsers allow visitors to increase text size or zoom into a webpage.

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We aim for APN Connect pages to remain usable when standard browser zoom functions are used.

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Very high zoom levels or unusual combinations of browser and device settings may occasionally affect page layout.

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Keyboard Navigation

We aim for important website functions and navigation to be accessible without requiring a mouse wherever reasonably practical.

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If you discover an area that cannot be accessed using a keyboard, please let us know.

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Colour and Contrast

We aim to use text and background combinations that provide suitable contrast.

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We also try not to rely solely on colour to communicate important information.

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Links

We aim to use link text that helps visitors understand where a link will take them.

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Some links on APN Connect lead to external providers, including broadband, connectivity and Starlink related services.

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Where you leave APN Connect, the accessibility of the external website is controlled by the organisation operating that website.

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Third Party Content and Services

APN Connect may use or link to third party services including:

• Starlink

• Broadband providers

• Telecommunications providers

• Maps

• Embedded media

• Forms

• Affiliate services

• External booking or enquiry systems

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We do not control the accessibility of independent third party websites, software or services.

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Where a third party feature creates an accessibility problem on APN Connect, we will consider reasonable alternatives where possible.

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Current Accessibility Status

APN Connect is an evolving website and we continue to improve its design and content.

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At present, we have not commissioned a full independent WCAG 2.2 AA accessibility audit.

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For that reason, we do not claim that every part of the website is fully compliant with WCAG 2.2 AA.

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Government accessibility guidance recommends basing claims of full compliance on appropriate testing rather than assumption.

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Areas We Continue to Review

As the website develops, we will continue reviewing areas such as:

• Alternative text on images

• Keyboard navigation

• Heading structure

• Colour contrast

• Forms

• Mobile layouts

• Link descriptions

• Embedded third party content

• New pages and features

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Because APN Connect contains a growing amount of editorial content, images and external links, occasional accessibility issues may arise.

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We welcome notification of anything we have missed.

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Reporting an Accessibility Problem

If you find any part of APN Connect difficult to use because of an accessibility issue, please contact us.

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It is helpful if you tell us:

• Which page you were using

• What problem you experienced

• What device or browser you were using, if known

• What assistive technology you were using, if relevant

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We will consider the issue and, where reasonably possible, try to improve the website or provide the information in another suitable form.

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Alternative Formats

If information on APN Connect is not accessible to you in its current format, please contact us.

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Where reasonably possible, we will try to provide the information in an alternative form that meets your needs.

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Our Continuing Commitment

Accessibility is not something we regard as a one off exercise.

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APN Connect will continue to evolve as we add information about Starlink, broadband, WiFi, business connectivity, property, travel and other internet solutions.

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We will consider accessibility when creating new content and making significant changes to the website.

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Feedback

We welcome feedback about the accessibility of APN Connect.

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If something could be clearer, easier to navigate or more accessible, please tell us through our contact page.

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Contact APN Connect

APN Connect is owned and operated by APN Home Limited.

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Accessibility enquiries can be submitted through the APN Connect contact page.

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Legal owner: APN Home Limited
Company number: 17293901
Registered office: 167–169 Great Portland Street, London W1W 5PF
Contact email: mail@apnconnect.co.uk

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Last updated: 7 September 2026