How APN Connect Collects, Uses and Protects Your Personal Information

 

APN Connect respects your privacy and is committed to handling personal information responsibly and transparently.

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This Privacy Policy explains what personal information we may collect when you use the APN Connect website, contact us, submit an enquiry or interact with services and links available through the website.

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APN Connect is owned and operated by APN Home Limited.

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For the purposes of UK data protection law, APN Home Limited is the data controller responsible for the personal information described in this Privacy Policy.

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Legal owner: APN Home Limited
Company number: 17293901
Registered office: 167–169 Great Portland Street, London W1W 5PF
Contact email: mail@apnconnect.co.uk

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What Information We May Collect

 

The information we collect depends on how you use APN Connect.

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It may include:

• Your name

• Email address

• Telephone number

• Property or business location

• Postcode

• Company name

• Details of your connectivity requirements

• Information about your property, business or project

• Information you include within an enquiry

• Details of products or services you are interested in

• Communications between you and APN Connect

• Marketing preferences

• Website usage and technical information

• IP address

• Browser and device information

• Cookie and analytics information

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Please avoid including information in an enquiry that is not relevant to the connectivity service or assistance you are requesting.

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How We Collect Your Information

 

We may collect personal information when you:

• Complete a contact or enquiry form

• Contact us by email

• Contact us by telephone

• Request information about a connectivity solution

• Ask to be introduced to a provider or specialist

• Subscribe to marketing or updates

• Use the APN Connect website

• Click certain affiliate or referral links

• Interact with cookies and similar technologies

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We may also receive information from a third party where you have asked that organisation to refer or introduce you to us.

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Why We Use Your Personal Information

 

We may use personal information to:

• Respond to your enquiry

• Understand your connectivity requirements

• Recommend potentially suitable solutions

• Provide information about Starlink, broadband, WiFi and other connectivity options

• Arrange or facilitate introductions to relevant providers or specialists

• Communicate with you about an enquiry

• Provide services you have requested

• Improve the APN Connect website

• Understand how visitors use the website

• Protect our website and systems

• Maintain appropriate business records

• Comply with legal and regulatory obligations

• Send marketing communications where permitted

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We will only use personal information where we have an appropriate lawful basis for doing so.

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Our Lawful Bases for Processing

 

Depending on the circumstances, we may rely upon one or more lawful bases.

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Taking Steps at Your Request

If you contact us asking about a service or connectivity solution, we may need to process your information in order to respond and take steps you have requested before entering into any contract.

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Contract

Where APN Home Limited provides a service directly to you, we may process information necessary to perform that contract.

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Legitimate Interests

We may process information where this is reasonably necessary for legitimate business purposes, provided those interests are not overridden by your rights.

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These purposes may include:

• Responding to business enquiries

• Managing customer relationships

• Improving our services

• Protecting our systems

• Maintaining business records

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Consent

Where consent is required, for example for certain marketing activities or non-essential cookies, we will ask for it.

You can withdraw consent at any time.

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Legal Obligation

We may process or retain information where necessary to comply with legal, tax, accounting or regulatory requirements.

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Connectivity Enquiries and Referrals

 

APN Connect is designed to help people identify suitable connectivity solutions.

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If you submit an enquiry, we may assess information such as:

• Your location

• Type of property or business

• Existing internet connection

• Connectivity problem

• Intended use

• Requirements for Starlink, fibre, 4G, 5G, WiFi, VoIP or other services

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Where appropriate, we may introduce you to an independent provider, supplier, installer or other connectivity specialist who may be able to assist.

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Sharing Your Enquiry With a Provider

 

If an enquiry needs to be dealt with by an independent provider, we may need to share relevant information with that provider.

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This could include:

• Your name

• Contact details

• Location

• Details of the service requested

• Relevant information contained in your enquiry

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We will only share information that is reasonably necessary for the purpose of dealing with your enquiry.

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Where appropriate, we will make it clear that your information may be passed to a relevant provider.

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The provider will be responsible for its own handling of your personal information once it receives it and should provide its own privacy information.

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Referral and Commercial Relationships

 

APN Home Limited may receive a referral fee, commission or other commercial benefit when a user is introduced to certain third party providers.

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This does not change the way your personal information should be handled.

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We do not provide personal information to unrelated organisations simply so that they can send you unrelated marketing.

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Where personal information is passed to a third party in connection with an enquiry or referral, this will be for a relevant purpose connected with the service or assistance you have requested.

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Starlink

 

APN Connect contains information about Starlink and may provide links to Starlink products or services.

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If you follow a link to Starlink and subsequently provide information directly to Starlink, that information will be handled by Starlink under its own privacy arrangements.

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APN Home Limited does not control information you submit directly to Starlink or another third party website.

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Affiliate Links

 

Some links on APN Connect may be affiliate or referral links.

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If you click one of these links, the relevant provider or affiliate network may record information indicating that you reached its website through APN Connect.

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Cookies or similar technologies may be used for this purpose.

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This can allow a provider to attribute a purchase or enquiry to APN Connect and pay APN Home Limited a commission.

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The third party's own privacy and cookie policies will apply once you visit its website.

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Cookies

 

APN Connect may use cookies and similar technologies.

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Cookies can be used for purposes including:

• Essential website functionality

• Security

• Remembering preferences

• Measuring website performance

• Analytics

• Affiliate tracking

• Advertising or marketing where applicable

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Strictly necessary cookies may operate without consent where permitted.

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Non-essential cookies that require consent should not be activated until the appropriate consent has been provided. Current ICO guidance requires users to have meaningful control over non-essential cookies rather than treating continued browsing as consent.

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Further details about the cookies used on APN Connect should be provided in our Cookie Policy and cookie preference system.

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Analytics

 

We may use website analytics services to understand how APN Connect is being used.

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This may include information such as:

• Pages visited

• Time spent on pages

• General traffic sources

• Device type

• Browser type

• Approximate geographical information

• How visitors navigate through the website

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We use this information to improve content, navigation and website performance.

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Where analytics technologies require consent, they will be subject to our cookie consent arrangements.

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Marketing Communications

 

We may occasionally send information about APN Connect products, services or connectivity solutions where we are legally permitted to do so.

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Where consent is required, we will obtain it.

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You can ask us to stop sending marketing communications at any time.

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Marketing emails should also include an appropriate method of unsubscribing.

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Electronic marketing and cookies are subject to the Privacy and Electronic Communications Regulations alongside UK data protection law.

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Your Right to Object to Direct Marketing

 

You have the right to object to the use of your personal information for direct marketing purposes at any time.

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If you ask us to stop using your information for direct marketing, we will do so.

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We may retain limited information on a suppression list where necessary to ensure that we respect your request not to receive future marketing.

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Who We May Share Information With

 

Depending on the circumstances, personal information may be shared with:

• Connectivity providers

• Broadband providers

• Starlink or relevant Starlink services where you choose to interact with them

• Telecommunications providers

• VoIP providers

• Installers

• Contractors

• Equipment suppliers

• Professional advisers

• Website hosting providers

• Email and communications providers

• CRM or business administration systems

• Analytics providers

• IT and security providers

• Government, regulatory or law enforcement bodies where legally required

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We only share information where there is a legitimate reason for doing so.

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Service Providers Acting for Us

 

APN Home Limited may use third party companies to provide services such as:

• Website hosting

• Email

• Data storage

• Website analytics

• Customer relationship management

• Security

• Technical support

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These businesses may process personal information on our behalf.

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Where required, appropriate contractual and data protection arrangements should be in place with service providers handling personal information for us.

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International Transfers

 

Some technology, hosting, analytics, email or software providers may process information outside the United Kingdom.

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Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection requirements.

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This may include relying upon recognised adequacy arrangements or appropriate contractual safeguards.

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How Long We Keep Personal Information

 

We do not intend to keep personal information indefinitely.

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We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet appropriate legal, accounting or business requirements.

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The period may depend on:

• The nature of the enquiry

• Whether you become a customer

• Whether an introduction is made

• Whether there is an ongoing business relationship

• Legal or accounting requirements

• Potential disputes or claims

• Whether you have asked to receive marketing

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When personal information is no longer reasonably required, it should be securely deleted, anonymised or otherwise disposed of.

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ICO guidance requires privacy information to explain either retention periods or the criteria used to determine them.

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Keeping Your Information Secure

 

We take reasonable steps to protect personal information against:

• Unauthorised access

• Accidental loss

• Improper use

• Alteration

• Disclosure

• Destruction

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Access to personal information should be limited to people and service providers who reasonably need it for legitimate purposes.

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No internet based system can, however, be guaranteed to be completely secure.

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Your Data Protection Rights

 

Depending upon the circumstances and lawful basis being relied upon, you may have rights including:

• The right to be informed about how your information is used

• The right to request access to your personal information

• The right to ask for inaccurate information to be corrected

• The right to request deletion of information in certain circumstances

• The right to ask us to restrict certain processing

• The right to object to certain processing

• The right to data portability in certain circumstances

• The right to withdraw consent where processing relies upon consent

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These rights are not absolute in every situation and can depend upon the purpose and lawful basis for processing.

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Exercising Your Rights

 

If you wish to exercise a data protection right, contact APN Home Limited using the contact details provided in this Privacy Policy or through the APN Connect contact page.

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We may need to confirm your identity before providing personal information or acting on certain requests.

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Automated Decision Making

 

APN Connect does not use information submitted through its enquiry forms to make solely automated decisions that have legal or similarly significant effects on individuals.

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We may use technology to help organise, analyse or route enquiries, but relevant decisions about how an enquiry is handled are not intended to be based solely on automated decision making of that nature.

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Children

 

APN Connect is primarily intended for adults seeking information about connectivity products and services.

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We do not knowingly seek to collect personal information from children through our general enquiry services.

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If you believe that a child has submitted personal information inappropriately, please contact us.

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External Websites

 

APN Connect contains links to external websites.

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Once you leave our website, APN Home Limited does not control how another organisation collects or uses your information.

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You should review the privacy policy of the relevant third party website before providing personal information.

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Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in:

• Our services

• Website functionality

• Technologies we use

• Providers we work with

• Data protection requirements

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The latest version published on APN Connect will apply.

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We will update the date of the policy when material changes are made.

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Complaints

 

If you are concerned about how APN Home Limited has handled your personal information, please contact us first so that we have an opportunity to investigate the matter.

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You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

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Contact APN Home Limited

 

APN Connect is owned and operated by APN Home Limited.

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For questions about this Privacy Policy or the use of your personal information, please contact us through the APN Connect contact page or using:

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APN Home Limited
Company number: 17293901
Registered office: 167–169 Great Portland Street, London W1W 5PF
Email: mail@apnconnect.co.uk