Terms Governing the Use of the APN Connect Website

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These Terms and Conditions govern your use of the APN Connect website and the information, guides, comparisons and other content provided through it.

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By using this website, you agree to these Terms and Conditions.

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If you do not agree with them, you should not use the website.

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About APN Connect

 

APN Connect is owned and operated by APN Home Limited.

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APN Connect provides information, guidance and content relating to internet connectivity and associated products and services.

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Our content may cover areas including:

• Starlink

• Satellite internet

• Fibre broadband

• Business broadband

• 4G and 5G internet

• Portable WiFi

• Home and business WiFi

• VoIP

• Backup internet

• Rural connectivity

• Temporary internet

• Internet for travel

• Gaming and streaming

• Construction site connectivity

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APN Connect is designed to help homeowners, businesses, property owners, builders, travellers and other users better understand the connectivity options available to them.

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Legal owner: APN Home Limited
Company number: 17293901
Registered office: 167–169 Great Portland Street, London W1W 5PF

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Information Provided by APN Connect

 

The information published on APN Connect is provided for general information and guidance.

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We aim to provide useful, practical and current information, but internet technologies, services, prices, coverage, specifications and availability can change frequently.

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Information appearing on this website should not therefore be treated as a guarantee that a particular product, service, speed or connectivity solution will be available or suitable for a particular user or location.

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You should always check current information with the relevant provider before purchasing equipment, entering into a contract or relying on a service.

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Our Approach to Connectivity

 

APN Connect looks at connectivity around the needs of the user.

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Depending on the circumstances, an appropriate solution may include:

• Full fibre broadband

• Business broadband

• Starlink

• 4G

• 5G

• Portable WiFi

• Improved home or business WiFi

• VoIP

• Backup connectivity

• A combination of more than one connection

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No single technology is suitable for every situation.

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Starlink

 

Starlink is an important part of the content published by APN Connect and is a service we use ourselves.

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Starlink is operated by SpaceX.

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APN Connect and APN Home Limited are independent from Starlink and SpaceX unless expressly stated otherwise.

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Any Starlink, SpaceX or related trademarks, product names and intellectual property belong to their respective owners.

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Starlink determines its own:

• Service availability

• Plans

• Pricing

• Hardware

• Terms

• Coverage

• Performance

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These may change from time to time.

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Users should therefore check current information directly with Starlink before ordering.

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Our Own Use of Starlink

 

APN Connect discusses Starlink based partly upon our own practical use of the service.

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We use Starlink across areas including:

• Our architectural activities

• Property projects

• Rental properties

• HMOs

• Building and refurbishment projects

• Home internet

• Streaming

• Gaming

• The development and operation of APN Connect itself

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Our own experience is provided to illustrate how Starlink can work in real situations.

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It does not guarantee that another user will receive identical performance.

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Connectivity Performance

 

Internet performance can vary considerably.

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Factors that may affect a connection include:

• Location

• Local infrastructure

• Fibre availability

• Mobile signal

• Satellite visibility

• Buildings

• Trees

• Weather

• Network congestion

• WiFi coverage

• Router performance

• Equipment

• Number of users

• Service plan

• Provider network conditions

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A connection that performs well at one property may perform differently somewhere else.

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Broadband Speeds

 

Any broadband, mobile or satellite speeds referred to on APN Connect may be based on information supplied by providers, manufacturers, network operators or other published sources.

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Advertised, estimated or maximum speeds should not be interpreted as guaranteed speeds.

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Actual performance may vary.

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Affiliate Links and Referral Relationships

 

Some links appearing on APN Connect may be affiliate or referral links.

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This means APN Home Limited may receive a commission, referral payment or other commercial benefit if you follow a link and subsequently purchase a product or service.

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This will not normally increase the price you pay.

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APN Connect may also receive referral fees or commissions when users are introduced to third party businesses, including providers, suppliers, installers or contractors.

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These commercial relationships help support the operation and continued development of APN Connect.

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Our Recommendations

 

The presence of an affiliate or commercial relationship does not mean that a particular product or service will automatically be recommended.

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Our aim is to explain where different connectivity solutions may be appropriate.

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For example, Starlink may be particularly suitable for a rural property or temporary site, while full fibre may be more appropriate for another user.

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The final purchasing decision remains with you.

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Third Party Providers

 

APN Connect may refer users to independent third party businesses.

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These may include:

• Broadband providers

• Starlink

• Telecommunications companies

• Mobile network providers

• VoIP providers

• Equipment manufacturers

• Retailers

• Installers

• Contractors

• Network specialists

• Other connectivity businesses

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Unless specifically stated otherwise, these businesses are independent from APN Home Limited.

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If you enter into a contract with a third party, that contract is between you and the third party.

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Their own terms and conditions will apply.

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Third Party Products and Services

 

APN Home Limited is not responsible for the quality, performance, availability, pricing or operation of products or services supplied independently by third parties.

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Any complaint relating to a third party product or service should normally be directed to the provider that supplied it.

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External Websites

 

APN Connect may contain links to third party websites.

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We are not responsible for:

• Their content

• Their security

• Their availability

• Their privacy practices

• Their terms and conditions

• Changes they make to products or services

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A link from APN Connect should not be interpreted as approval of everything appearing on an external website.

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Prices, Offers and Promotions

 

Prices, packages, promotions and special offers can change without notice.

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We may publish pricing information that is correct when the page is prepared or updated, but we cannot guarantee that the same price will still be available when you visit a provider.

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Always check the current price and terms before ordering.

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Service Availability

 

Broadband, mobile, satellite and other connectivity services are not available everywhere.

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Availability may depend on:

• Your address

• Geographic location

• Network infrastructure

• Mobile coverage

• Satellite coverage

• Capacity

• Provider restrictions

• Local conditions

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Users should verify service availability before purchasing equipment or entering into a contract.

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Professional Installation

 

Some connectivity products are designed for self installation.

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Other installations may require professional assistance.

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This may particularly apply where equipment is being installed:

• On a roof

• On a chimney

• On an external wall

• On a pole

• At height

• In an inaccessible location

• As part of a larger network installation

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You should not undertake work that is unsafe or outside your competence.

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Electrical and Building Work

 

Some connectivity installations may involve electrical work, cabling, drilling, external mounting or alterations to a building.

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Information provided by APN Connect relating to these matters is general guidance.

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Appropriately competent professionals should be used where necessary.

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Planning and Property Restrictions

 

External connectivity equipment may sometimes be affected by:

• Planning requirements

• Listed building restrictions

• Conservation area controls

• Lease conditions

• Landlord consent

• Freeholder consent

• Management company rules

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It is your responsibility to determine whether any consent or approval is required before installation.

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Business Connectivity

 

Businesses increasingly depend upon internet connectivity for activities such as:

• Email

• Cloud applications

• VoIP

• Payments

• CCTV

• Remote access

• Online bookings

• Video conferencing

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No internet service can be guaranteed to remain available without interruption.

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Businesses should assess the consequences of losing connectivity and consider suitable contingency arrangements where appropriate.

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Backup Connectivity

 

APN Connect may discuss backup solutions including:

• Starlink

• 4G

• 5G

• Secondary broadband connections

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Backup services can improve resilience but cannot eliminate every possible cause of internet failure.

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VoIP

 

VoIP and cloud telephone systems depend on internet connectivity and normally also depend upon electrical power and networking equipment.

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Businesses relying on VoIP should consider suitable resilience arrangements.

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APN Home Limited cannot guarantee the performance or availability of an independent third party VoIP service.

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Gaming and Streaming

 

Actual gaming and streaming performance can depend upon more than broadband speed.

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Factors may include:

• Latency

• Jitter

• Packet loss

• WiFi quality

• Network congestion

• Gaming servers

• Streaming platforms

• Other users on the connection

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APN Connect cannot guarantee the performance of a particular game, streaming service or online platform over any particular connection.

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Enquiries Submitted Through APN Connect

 

If you submit an enquiry through APN Connect, we may use the information you provide to:

• Respond to your enquiry

• Understand your connectivity requirements

• Identify potentially suitable solutions

• Introduce you to a relevant provider or specialist where appropriate

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Where necessary, information may be passed to an appropriate third party for the purpose of dealing with the enquiry you have made.

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Further information about how personal data is handled will be set out in our Privacy Policy.

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No Obligation to Purchase

 

Submitting an enquiry through APN Connect does not normally create an obligation to purchase a product or service.

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If you subsequently receive a quotation or proposal from APN Home Limited or a third party, you should review the applicable terms before accepting it.

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No Guarantee That a Solution Will Be Available

 

APN Connect may not always be able to identify or provide a suitable solution.

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Providers may also decline to supply services because of location, availability, capacity, credit requirements or other commercial reasons.

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Intellectual Property

 

Unless otherwise stated, original written content, branding, graphics, images, layouts and other material appearing on APN Connect are owned by or licensed to APN Home Limited.

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They may not be reproduced, republished, copied or used commercially without permission except where permitted by law.

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APN Connect Branding

 

The APN Connect name, logo and associated branding may not be used in a manner that implies a partnership, endorsement, approval or commercial relationship without permission from APN Home Limited.

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Acceptable Use

 

You must not use the APN Connect website:

• For unlawful purposes

• To interfere with the operation of the website

• To introduce viruses or malicious software

• To attempt unauthorised access to systems or data

• To submit deliberately false information

• To infringe intellectual property or other legal rights

• To misuse forms or communication systems

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Website Availability

 

We aim to keep APN Connect available and functioning correctly.

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However, uninterrupted access cannot be guaranteed.

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The website may occasionally be unavailable because of:

• Maintenance

• Hosting issues

• Technical faults

• Security work

• Updates

• Circumstances beyond our reasonable control

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We may alter, suspend or withdraw parts of the website where necessary.

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Changes to Website Content

 

APN Home Limited may update, amend or remove website content at any time.

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This is particularly important for connectivity content because technology, prices, products, plans and availability change frequently.

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Limitation of Liability

 

To the extent permitted by law, APN Home Limited will not be liable for losses arising solely from reliance upon general information published on APN Connect.

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APN Home Limited is also not responsible for losses caused by the acts, omissions, products, services or failures of independent third party providers.

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Nothing in these Terms and Conditions is intended to exclude or limit liability where doing so would be unlawful.

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Consumer Rights

 

Nothing in these Terms and Conditions affects any statutory rights you may have under applicable consumer law.

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Where you purchase a product or service from a third party, your relationship with that provider will also be governed by their contractual terms and your applicable legal rights.

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Privacy

 

The way we collect and use personal information is explained in our Privacy Policy.

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Users submitting information through APN Connect should also read that policy.

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Cookies

 

APN Connect may use cookies and similar technologies for purposes including:

• Website operation

• Analytics

• Performance

• Marketing

• Affiliate tracking

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Further information will be provided through our Cookie Policy and cookie consent arrangements.

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Changes to These Terms and Conditions

 

APN Home Limited may update these Terms and Conditions from time to time.

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The latest version published on APN Connect will apply.

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Governing Law

 

These Terms and Conditions are governed by the laws of England and Wales.

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Any dispute relating to these Terms and Conditions or use of APN Connect will be subject to the jurisdiction of the courts of England and Wales, subject to any rights that consumers may have under applicable law.

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Contact

 

APN Connect is owned and operated by APN Home Limited.

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Questions relating to these Terms and Conditions can be submitted through the APN Connect contact page.